In September 2024 the U.S. Transportation Department began an investigation into U.S. airline’s frequent flier programs. The department's inquiry centers on practices that it describes as potentially unfair, deceptive or anti-competitive, with a focus on four areas: changes to the value of points that the agency said can make it more expensive to book tickets using rewards; lack of fare transparency through dynamic pricing; fees for redeeming and transferring rewards; and reduction in competition among programs due to airline mergers. “These rewards are controlled by…
Read moreResponse rates from 167 Phoenix voters.
35% Yes |
65% No |
35% Yes |
65% No |
Trend of support over time for each answer from 167 Phoenix voters.
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Trend of how important this issue is for 167 Phoenix voters.
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Unique answers from Phoenix voters whose views went beyond the provided options.
@9TTJ42B9mos9MO
There shouldn't be a rewards program, period. It insinuates that they care more about people who fly regularly than ones that don't. It inherently shows their bias, that being their greed for money.
@9ZRT2QM7mos7MO
No, the government should only have an overseeing role regarding frequent flier programs as to not take away from the autonomy of the airlines, but still ensuring transparent and fair frequent flier systems.
@B5X32CW7 days7D
no let airlines determine the price for their tickets. More cost friendly and efficient air lines will attract more customers
@83BYVHG 8mos8MO
Yes, they should overhaul the airline sector as a whole. Airlines should not be able to nickel and dime customers to death for every little thing, nor should they be able to oversell flights
@9W6FVKQ9mos9MO
Not regulate, per se. But, there should be rules set in place, so practices are fair to those who've earned points.
@B5RT93J3wks3W
No this is a marketing strategy used by airlines so it should be well understood that it benefits the airlines more than the frequent flier member. Individuals should be able to decide their own risk tolerances and weigh their personal risks and benefits when choosing to participate. Remember these programs are voluntary.
@B4RTFSC2mos2MO
Yes, but this could be easily solved by ensuring the company honors the benefits by giving the equivalent value in points once change has been made for program.
@B425TCL3mos3MO
Not for completely private airlines, unless there is evidence of corruption, discrimination, or nepotism. The government should do so if the airline benefits from government subsidies
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